- Warranty & Returns
Warranty & Returns
We want to make sure you are 100% satisfied with your purchase. If you are experiencing a problem with your product, please feel free contact us so that we can help.
30 Days Money Back Guarantee: We offers 30 day money back guarantee within 30-days of receiving the product, Please contact us for a Return Merchandise Authorization (RMA) number.
1 Year Warranty: Unless otherwise specified， We offers 1 year warranty for most procucts， If the item should fail to work within 1 year of date of purchase, please return it to me for a replacement, Warranty period starts from the date of purchase.
- All returns must have prior authorization and receive an RMA number: To obtain an RMA [Return Merchandise Authorization] number, please email our customer service at firstname.lastname@example.org, After obtaining an RMA # please package the item carefully.
- All items purchased must be return in the same condition as they were delivered in and in original packaging. They can not have been assembled and disassembled.
- If you need return, please check twice to confirm the item not work and contact us, let us know the detailed problem. Then get a unique address for return.
- Please check the package once receiving. If the package damage during the freight, please refuse to sign for the package and it will return to us, then contact us right away.
- Defective items will be fully refunded or replaced after matching the serial number with the one in our records.
- Non Defective items: We reserve the right to charge a 25% restocking fee, Customer is responsible to ship the item back to us.
- Once we receive your return we will ship a replacement or process a refund within 3-5 business days.